Vonage
NOMINEE OVERVIEW
The Vonage API Developer Portal supports a diverse range of users looking to enhance their applications with powerful network and communication capabilities. It offers extensive technical documentation for more than 20 Vonage API products, along with SDKs and sample applications tailored to a variety of use cases. Developers can also engage with a vibrant community, attend events, and explore a regularly updated blog designed to educate and inspire.
All resources on the portal are curated and organized around distinct user journeys, identified through in-depth research and testing. Whether you're a beginner or an experienced developer, the Vonage API Developer Portal provides everything you need to build innovative, cutting-edge applications with built-in communication functionality.
NOMINATION RATIONALE
1) BEST UNIFIED ENTERPRISE DEVELOPER PORTAL
Vonage offers a rich and complex suite of APIs for developers, covering communication, identity & verification, as well as network-based capabilities. We offer a large number of APIs, each of which in turns supports a suite of channels and capabilities. For example, the Messages APIs offers SMS, MMS, RCS, WhatsApp, Facebook Messenger, and Viber support, while the Verify API offers six fully configurable verification channels, using both communication and network-based capabilities. We also offer in-depth documentation (API references content, tooling, and community resources (such as links to support channels and pathways users can follow to join our official community channels), and a developer blog that is constantly updated with fresh, new content designed to educate and inspire. While this puts powerful capabilities and a wealth of information into developers hands, the resulting complexity must be managed carefully to avoid information overload. We help developers navigate our offering by providing a wide variety of entry points and support tools.
2) BEST AI-ENABLED DEVELOPER PORTAL
The AI Assistant technology integrated into the Vonage API Developer Portal has significantly enhanced how users and our support team surface relevant information. Users can ask specific questions and receive accurate, targeted answers drawn from a wide range of resources—including our technical documentation, developer blog, and support knowledge base. Instead of spending time searching for information, users can now get immediate, relevant responses, streamlining their experience and boosting productivity.
2) BEST ONBOARDING EXPERIENCE IN A DEVELOPER PORTAL
The Vonage API Developer Portal offers a rich set of resources tailored to help developers of all experience levels quickly and easily start building with our APIs. The portal includes curated technical documentation, strategically structured around distinct user journeys uncovered through extensive research and testing. This ensures that users—regardless of their familiarity with Vonage products—can access the most relevant and comprehensive information when they need it.
Clear pathways to SDKs, sample applications, and reference materials allow developers to dive in and start building right away. The portal also serves as a gateway to Vonage’s vibrant developer community, where users can join discussions on our Community Slack or connect with us at various online and in-person events. Support is readily available from both our expert outreach teams and experienced Vonage users.
Additionally, our developer blog is regularly updated with fresh content designed to guide newcomers and inspire experienced developers to push the boundaries of what's possible with Vonage APIs.
