Empathy.co, Inc
Introduction
The Empathy Platform Docs Developer Portal (EPDocs) embraces our focus on Digital Empathy and More Human, Privacy-centred design, which connects with people by sharing knowledge and encouraging them to step into the world of Empathy Platform. Trust, Understanding and Joy are the basis of this cooperative space where technical users will find step-by-step written guides, clean code examples, API and UI references and all the technical details that make Empathy Platform tick.
Non-technical users will also find a plethora of valuable information, in a series of formats. EPDocs’ interactive map provides a virtual hands-on experience that transports them through the many layers of Empathy Platform.
Empathy.co is the leading innovator in commerce Search and Discovery. Committed to building human-centred commerce Search & Discovery platforms, Empathy.co gives brands everything they need to create trustworthy, understanding and joyful shopping experiences.
Why nominated?
Best Visual Design: EPDocs is designed to provide a guided path through Empathy.co documentation for both technical and non-technical users, in the most enjoyable way possible. Throughout the documentation portal, users will find clean and consistent styles, pleasing interactions, and a clear hierarchy of UI elements and content. All these are thanks to the design team that continuously and meticulously crafts and maintains every little detail.
Best Findability of Products in a DevPortal: The carefully thought-out design and focus on usability allow all types of users to easily navigate through the site at their own pace. EPDocs is intuitive, with simple, succinct organisation that gives visitors the ability to find the key information they need, in an instant.
In addition to the strategically-structured navigation menu, there is an interactive map that invites users to delve into the various layers of the product and find the exact details they want to know more about in a comprehensible and enjoyable way.
Best New DX Innovation: The EPDocs portal caters to different types of users, technical or business, providing different types of content according to the profile but at the same time intermingling both worlds in a smooth way. The navigable feature map offers a unique opportunity to dig into the product autonomously, while also offering a sense of guidance. Interactive code snippets in the UI Reference let developers edit the code, updating the live example on-the-fly, presenting a stunning chance for learning and experimenting.
