Bank Negara Indonesia API Portal (2023)

Owner

Bank Negara Indonesia

Introduction

Bank Negara Indonesia (BNI) digital services encompass a comprehensive suite of innovative solutions that leverage technology to redefine the way customers interact with the bank. Through our Digital Services API Portal, BNI offers a vast array of digital services, ranging from payment gateways to account management systems. This digital ecosystem empowers developers to seamlessly integrate BNI's services into their applications, providing customers with secure and efficient access to banking functionalities. With intuitive interface, detailed documentation, feature-rich Sandbox environment, auto-populate sandbox, and the incorporation of Software Development Kits (SDKs) into a sample application, Bank BNI's digital services revolutionize the financial landscape, fostering collaboration and driving the digital transformation of the industry.

 

Why nominated

Best Documentation
Bank Negara Indonesia (BNI) API Portal takes great pride in providing developers with an exceptional documentation experience. From the very beginning, the portal offers step-by-step instructions that are easy to follow, guiding developers through the entire process, from signing up to hitting the sandbox for testing. Every product service is accompanied by clear and concise specifications, ensuring developers have a comprehensive understanding of the APIs' functionalities. Additionally, the portal includes a dedicated page for viewing sample errors, tracking changes in documentation specifications, an auto populate sandbox that enables developers to quickly access the sandbox environment within minutes, and even a *postman* collection that offers a visual representation of each service's request and response. To further support developers, BNI goes above and beyond by offering live code examples of fully integrated applications that utilize their SDK, providing a practical reference for seamless integration.

 

Best Community Spotlight & Support
Bank Negara Indonesia (BNI) has committed to community spotlight through our API Portal. The portal features a forum section where users can engage in discussions, ask questions, provide answers to one another, to naturally builds a community centered with software engineers. This fosters a vibrant and collaborative community where developers can seek assistance and share their knowledge. Additionally, BNI actively participates on various IT communities and educational institutions to strengthen their understanding of the API Portal and its applications, and is planning to organize multiple developer events to flourish the community across businesses. The portal's blog section serves as a valuable resource, capturing success stories of BNI's clients who have leveraged the API Portal for their businesses. Furthermore, the inclusion of a dedicated use case page highlights real-life examples, demonstrating how businesses have benefited from utilizing BNI's API, allowing visitors to clearly understand the potential and advantages of integrating BNI's services into their own ventures.

 

Best International & Localized DevPortal
Based on our visitor statistics, it has been observed that 80.2% of the visitors to our portal are from Indonesia, 3.5% are from the US, and the remaining percentage is evenly distributed among various countries. Consequently, our focus lies in enhancing the engagement of our local visitors by offering not just a Bahasa (Indonesian Language) page but also incorporating a tutorial videos, and explainer videos in Bahasa. In order to cater to our international visitors, comprising 19.8% of the total, we have implemented a Google translate widget that supports numerous languages and can be easily enabled on popular browsers such as Chrome, Firefox, and more. Although the translations may not be entirely professional, we have confidence in Google's capabilities and believe it will improve over time. This feature is aimed at assisting our diverse international visitors in exploring our API. Furthermore, we have established 7 international branches to provide assistance to prospective clients seeking legal or business advice concerning our API Products, particularly API Remittance, which has already gained popularity among many of our international clients.

Best International & Localized Devportal
2023

Nominated in these Categories

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Best API Reference Documentation

Developer experience

Developer portals that improve on how end users experience API reference documentation.

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Best International & Localized DevPortal

Operational excellence

Developer portals that implement content strategies or mechanisms to accommodate the international or cultural diversity of an audience.

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Best Community Outreach & Support

Developer experience

Developer portals with great community sections where developers can share knowledge and build connections.