Empathy.co
About the Developer Portal
The Empathy Platform Docs (EPDocs) portal serves as a comprehensive self-service documentation resource, providing both technical and business users with the knowledge and tools necessary to understand, integrate, and use the Empathy Platform product effectively.
EPDocs is a proprietary, custom-built documentation hub developed entirely from scratch; it offers a tailored experience that goes beyond the limitations of off-the-shelf documentation solutions. By building the portal from the ground up, Empathy.co has created a unique environment to find a wealth of valuable information, step-by-step written guides, clean and interactive code examples, API and UI references, and all the technical details that make Empathy Platform tick.
By developing EPDocs as a proprietary solution, Empathy.co can offer a documentation experience that aligns perfectly with its brand values and user needs, offering a level of customization and flexibility that pre-built solutions simply cannot match. So, the key aspects and features that now shine are:
- Intuitive, clean, and consistent style design that guides users through various layers of product information from the homepage with pleasing interactions.
- Intuitive content architecture, with a strategically structured side menu, allows technical and business users to find key information smoothly through the four key catered content sections: Understand, Onboard, Play, and Develop Empathy Platform.
- Hybrid search, mixing GenAI and holon-based search features to ease content discovery.
- Interactive map to explore the product's layers and functionalities autonomously.
- Onboarding section to set up and begin harnessing the power of Empathy Platform.
- Developer's playground with interactive code snippets, UI & API references, and demos for hands-on experimentation.
- Video Library and Blog hubs for learning more about the product from different perspectives.
- Regularly updated content with an interactive timeline and transparent news sections, such as doc updates, release notes, and changelog.
- Content feedback for continuous improvement.
- Interactive product roadmap to follow what’s in the making on Empathy Platform.
Empathy Platform is the leading innovator in commerce Search and Discovery. Committed to building ethical, human-centered commerce Search & Discovery platforms, Empathy.co gives brands everything they need to create trustworthy, understanding, and joyful shopping experiences.
Why They Stand Out
Best AI-augmented User Experience in a Developer Portal
EPDocs integrates a search layer where different GenAI-based technologies are combined to offer a disruptive, hybrid search experience. Developed to support complex conversational prompts, this search system leverages Retrieval Augmented Generation (RAG) to offer an accurate search experience that understands the search intent while adhering to Empathy.co’s privacy-by-design principle. So, the AI data model is enriched with a closed Empathy Platform domain dataset, offering a reliable content search solution. Note that search accuracy and relevancy are ensured through an internal feedback process that evaluates the AI model performance.
It offers a dual response system: the AI-based response gives a quick overview for immediate insights without the need to visit and read multiple result documents. Empathy.co’s proprietary holon search response complements the AI search response for detailed exploration by expanding knowledge with final document results and topic-related results.
This 360-degree approach satisfies diverse search needs, ensuring users can efficiently discover and connect relevant content within the Empathy Platform domain.
Best Onboarding Experience in a Developer Portal
The recently released Onboard Empathy Platform feature results from extensive UX research, discovery, and analysis aimed at understanding our customers and providing them with the best onboarding experience. This feature offers an interactive, step-by-step journey bar that guides prospects and customers through the onboarding process. Much like in a choose-your-own-adventure, it allows users to select their implementation path and dive into the specific requirements and stakeholders involved in getting started with the product. All of this is encapsulated in a single, beautifully designed landing page that serves as a gateway to all the information. Beautified UX, joyful interactivity, and simplicity are the key ingredients for a successful and smooth onboarding!
An onboarding experience that begins right on the well-structured EPDocs homepage, guiding prospects and customers seamlessly through essential touchpoints. -
Best Findability of Products in a Developer Portal
The carefully thought-out design and focus on usability allow our prospects and customers to navigate and search in our developer portal at their own pace. With a strategically renewed information architecture and homepage, EPDocs is now more intuitive, featuring a simple, succinct organization that helps people find key information rapidly.
The product’s interactive map provides a virtual hands-on experience, guiding users through the many layers of Empathy Platform and inviting them to dive deeper into the documentation.
Documentation landing pages showcase detailed child pages through beautifully designed clickable cards. In-page navigation components such as breadcrumbs, TOC, Dive Deeper links, and many callouts, CTAs, and banners ensure visitors can reach every corner of the portal effortlessly.
Our innovative content search layer, accessible from any page, is the cherry on top. Recognizing that not all users navigate information the same way, EPDocs offers a dual search response: the GenAI-based search responses that provide an overview of the Empathy Platform product ecosystem in user-friendly language; the Holon-based search responses display contextual topic relationships alongside final document results. This dual approach allows users to quickly find the information they need while also exploring related content and documents.
