UPS
NOMINEE OVERVIEW
The UPS Developer Portal delivers best-in-class developer experience with enhanced security protocols and API governance. It effectively exposes a large set of API portfolios, including REST and Webhook APIs. The portal provides a smooth, unified user experience for various user types globally, from direct integrators to UPS partners, while ensuring consistent UPS experience. The API categories are strategically organized into groups as per the customer journeys (Prepare Shipment, Create Shipments, and Manage Shipments), offering free core and additional premium APIs that make it easy for users to find and drive value from their integrations. The portal supports global users, offering services in 150+ countries and 24 languages, and caters to technical and business personas with tailored content like API documentation, Get Started, best practices guides, sandbox integrations, and comprehensive API product pages. Integrations with GitHub and Postman further streamline the developer experience, and robust support options, including FAQs and helpdesk available by email as well as phone, ensure users can easily find assistance when needed. The newly introduced AI-powered features, such as the API Request Generator, accelerate onboarding by guiding users through personalized integration paths. Additionally, the MCP Server empowers AI agents to interact with UPS APIs like tracking and address validation, showcasing the portal’s commitment to innovation and intelligent automation.
NOMINATION RATIONALE
1) BEST SOLUTION PORTAL
The UPS Developer Portal is made available to help different user personas, whether developers, business integrators, or partners, quickly discover and implement the right solution, whether that’s a product, service, or a combination of both. It excels in guiding users through a solution discovery journey that’s centered on real-world use cases and integration needs.
Customers can browse APIs by solution (Prepare Shipments, Create Shipments, Manage Shipments) and are supported with clear onboarding paths tailored to their role and technical skill level. Whether a user needs a fully custom API integration or a ready-made solution like an SDK, app, or widget, the portal provides structured options to accelerate time to value.
If the customer wants to utilize a personalized tailored solution - our newly launched API Request Generator in Beta allows them to input a business use case and receive a ready-to-integrate API request. This AI-driven feature simplifies onboarding and accelerates development. The portal also supports multiple integration models such as Client Credentials and Auth-Code Integration clearly explaining when and why to use each. This flexibility ensures that users can make informed decisions based on their business context and technical capabilities.
2) BEST UNIFIED ENTERPRISE PORTAL
The UPS Developer Portal is a natural fit for this category because it was purpose-built to unify and simplify access to UPS’s extensive and complex API portfolio. As a global logistics leader, UPS operates across a vast network of systems, services, and customer journeys. Our portal brings all of these capabilities together into a single, cohesive platform that supports both technical and business users.
Launched in 2022, the portal evolved from a basic Developer Kit into a modern, API-first platform that supports secure, scalable, and user-friendly integration. It enables seamless access to APIs for shipping, tracking, delivery defense, delivery intercept, and more, organized around intuitive customer journeys like Prepare Shipments, Manage Shipments, and Create Shipments.
3) BEST AI-ENABLED DEVELOPER PORTAL
The UPS Developer Portal is a great fit for the Best AI-enabled Developer Portal category because we have reimagined how developers interact with APIs by introducing intelligent tools that simplify, personalize, and accelerate the entire integration journey.
We’ve made significant strides in AI enablement through three flagship innovations:
- The API Request Generator (available in beta only for partners): GenAI-powered tool that dynamically generates API request payloads based on OpenAPI specifications and user prompts. This dramatically reduces time-to-first-call and simplifies integration with complex APIs.
- MCP Server Launch on GitHub and Postman
We recently launched the UPS MCP Server for Track and Address Validation (add links), making it easier for developers to access these capabilities. This open-source release reflects our commitment to transparency, accessibility, and community collaboration.
UPS Developer Portal is designed to meet developers where they are and help them move faster.
