What does good onboarding look like?
Good onboarding in a developer portal gets started with transparent steps to registration and granting access that show what the APIs are about, how they work, how developers can start integrating, and where they can find additional resources. It is important to give just the right amount of information as this is the first impression your users experience. Build confidence and inspiration with your onboarding experience.
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Onboarding as the first point of contact towards your API offerings can make or break adoption. Read more about the necessary elements for a seamless onboarding on the Pronovix Blog.
Award Criteria
Questions to ask:
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Are you using standard terminology to refer to onboarding documentation types? For example, 'Getting Started'.
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Is this linked directly from the document homepage or product overview?
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Is the registration process painless?
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How do you handle agreements that need to be signed?
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How do you reduce the friction there?
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How many hurdles are there to getting to done?
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How can you attract and convert new users through your developer portal?
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How can you make sure your customer developers can easily onboard and integrate with your APIs?
Over the past years, countless API teams have been hard at work, creating exceptional developer portals that empower and inspire us all. Interested in who excelled in this category?
