How do customers select the right solution, be that a product, a service or combination?
Sometimes you need an API to build something novel; other times, a standard integration that shouldn’t be reinvented. How does your portal reduce unnecessary work by offering pre-made solutions beyond SDKs? In this category, we are looking for portals that offer a solution discovery path centered on the visitor's use case.
Solution portals broker a cooperative and competitive value exchange through interface integrations, and help choose from technology assets that provide an alternative to a fully custom API integration (e.g. SDK, app, widget, QR-code to partner's service path, etc). They typically present the ready-made options for the most common or high-value use cases.
We look to award the best patterns in how portals present multiple integration options for the same use case, with varying levels of coding required. If you have created a clear, cohesive way to structure your offerings and serve users with different technical skill levels, this category is for you.
Award Criteria
Questions to ask:
- How do customers select the right solution, be that a product, a service or combination?
- Can visitors search or browse by problem domain or industry verticals?
- Do you have documentation and technology solutions that directly serve the need for lower integration costs? Are there well-demonstrated solutions for users with limited coding skills to achieve specific outcomes?
- How does your portal guide users in making an informed choice between different integration options that leverage the same API(s)? Where does this portal go the extra mile for a frictionless user experience across both discovery and integration?
- Is your portal aimed solely at developers, or does it also serve business developers creating digital experiences? Is the value of your APIs clearly communicated?
- How do you use your portal as a marketing channel to connect customers and partners with relevant digital offerings across your organization?
- How easy is it to digest the information on your developer portal? Are your offerings clearly explained? How do you ensure users with different backgrounds understand what they are doing?
